Godddd help !!!!!!!!!

At times i wonder luck is the most important factor in one's professional life. And this realization always happens after i meet my SVP. He is working for the company for past 30+ years now and has plethora of experience when it comes to Operations. He started his career with Operations and by sheer stroke of luck  was appointed to lead the division that is involved in highly analytical work. {Who in the hell decided to place him in such a position, really want to kick his/her butt}. He does not even have a remote idea of the work that we do and to make the matters worse he wants to apply rules from Ops to this field.

What would happen if consultants at Mckinsey started measuring their performance in terms of accuracy and timelines? Does one measure the impact of knowledge services in terms of these bloody factors? Yes they can be a small part of overall performance metrics but who is going to measure the overall IMPACT of the work? What difference did the project made to profitability or share-holder value etc....this question does not even comes to the mind of our smart SVP.

I feel that our SVP is trying to make Ferrari in Suzuki's factory -- god knows what will happen. Attrition rate that was below 10% has shot up to 35% since the time this highly intelligent creature has started leading our group..Quantity has started over-shadowing quality...God help!!!!